Good DMs are short, friendly and clear. Use these templates and personalise them.
Price enquiry reply
Hi [Name]! Thanks for your interest 😊 The is ₹[price]. It comes in [options]. Would you like me to share payment and delivery details?
Order confirmation
Hi [Name], your order for is confirmed ✅ It will be dispatched by [date]. Tracking details coming soon!
Follow-up after no reply
Hi [Name], just checking if you had any questions about . Happy to help!
Thank-you after purchase
Thank you for shopping with us, [Name] 🙏 We’d love to see it in use. Tag us for a chance to be featured!
Collaboration pitch
Hi [Name]! Love your [topic] content, especially [post]. We’re [brand] and think a Reel together would be great for both audiences. Could I share an idea?
Handling a complaint
So sorry about this, [Name]. Could you share your order number and a photo? We’ll fix it today.
Welcome message for new followers (manually)
Thanks for following, [Name]! What brought you here? Anything you’d like to see more of?
Tips
- Use saved replies to save time
- Never ask for card details or OTPs
- Reply within hours
Read Instagram business chat.
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